Agent Network Manager

2026-09-09 Kabul Full Time 21

Job Location:	Kabul
Nationality:	National
Category:	Banking
Employment Type:	Full Time
Salary:	Organization Salary Scale
Vacancy Number:	GP/EAD/48
No. Of Jobs:	1
City:	Kabul

Organization:	Ghazanfar Pay
Years of Experience:	4 - 5 years
Contract Duration:	Permanent
Gender:	Male
Education:	Bachelor's Degree
Close date:	2026-09-09

About Ghazanfar Pay:

Ghazanfar Pay is establish as a newly Electronic Money Institution (EMI) and a proud subsidiary of Ghazanfar Bank, one of Afghanistan’s leading and most trusted financial institutions, built on a vision to revolutionize the way people transfer and manage money, Ghazanfar Pay aims to become the leading digital financial services provider in Afghanistan and the region. The company is committed to financial inclusion, bringing secure, affordable, and innovative electronic payment solutions to individuals, businesses, and communities. As a forward-looking financial technology company, Ghazanfar Pay will play a vital role in driving digital transformation in Afghanistan’s financial sector, promoting trust, transparency, and accessibility for all.

Job Descriptions:

Agent Network Development

Develop and implement strategies to recruit, onboard, and retain qualified agents.
Identify new markets and locations for agent network expansion.
Ensure adequate geographical coverage to support business growth.
Establish and maintain strong relationships with agents and business partners.

Agent Operations Management

Oversee the daily operations of the agent network.
Ensure agents comply with operational procedures and service standards.
Monitor agent liquidity and cash management requirements.
Coordinate with Operations and Finance to ensure uninterrupted service delivery.

Performance Management

Monitor and evaluate agent performance using established KPIs.
Analyze transaction volumes, profitability, and service quality.
Prepare performance reports and recommend improvement initiatives.
Develop incentive programs to motivate and reward high-performing agents.

Compliance and Risk Management

Ensure all agents comply with Da Afghanistan Bank regulations, AML/CFT requirements, KYC procedures, and internal policies.
Conduct regular agent monitoring and compliance reviews.
Coordinate with Compliance, Risk, and Internal Audit departments.
Investigate operational issues, fraud, and customer complaints related to agents.

Training and Capacity Building

Develop and deliver training programs for new and existing agents.
Ensure agents understand Ghazanfar Pay products, policies, systems, and regulatory requirements.
Provide continuous coaching and operational support.

Customer Service

Ensure agents provide high-quality customer service.
Monitor customer feedback and resolve escalated complaints.
Promote customer awareness of Ghazanfar Pay products and services.

Business Development

Promote the growth of agent transactions and customer registrations.
Support the launch of new digital financial products through the agent network.
Build partnerships that strengthen the agent ecosystem.

Reporting

Prepare daily, weekly, and monthly reports on agent performance, compliance, and business growth.
Present recommendations to senior management for improving network efficiency.
Maintain accurate records of agent onboarding, contracts, and operational activities.

Job Requirements:

Qualifications:

Bachelor's degree in Business Administration, Finance, Banking, Economics, Marketing, or a related field, Master's degree is an advantage.
Minimum of 4–5 years of experience in banking, electronic money institutions , fintech, telecommunications, or financial services.
At least 2 years of experience in agent network management, branch operations, sales management, or business development.
Experience in digital financial services or mobile money is highly desirable.

Core Competencies:

Strong knowledge of agent banking and digital financial services.
Knowledge of EMI regulations and Da Afghanistan Bank (DAB) requirements.
Strong leadership and people management skills.
Excellent negotiation and relationship management abilities.
Strong analytical and problem-solving skills.
Excellent communication and presentation skills.
Ability to analyses business performance and market trends.
Proficiency in Microsoft Office applications.
Fluency in English; knowledge of Dari and Pashto is highly desirable.

Submission Guidelines:

Applicants who meet the above requirements are invited to submit their updated Curriculum Vitae (CV) or Resume to sr.recruitment-officer@ghazanfarbank.com. Please ensure that you include the position title and vacancy announcement number in the email subject line. Applications that do not follow this format will not be considered.

Note: Shortlisted candidates will be contacted for further recruitment processes.