General Branches Manager

2026-09-09 Kabul Full Time 17

Job Location:	Kabul
Nationality:	National
Category:	Banking
Employment Type:	Full Time
Salary:	Organization Salary Scale
Vacancy Number:	GP/EAD/51
No. Of Jobs:	1
City:	Kabul

Organization:	Ghazanfar Pay
Years of Experience:	5 - 6 years
Contract Duration:	Permanent
Gender:	Male
Education:	Bachelor's Degree
Close date:	2026-09-09

About Ghazanfar Pay:

Ghazanfar Pay is establish as a newly Electronic Money Institution (EMI) and a proud subsidiary of Ghazanfar Bank, one of Afghanistan’s leading and most trusted financial institutions, built on a vision to revolutionize the way people transfer and manage money, Ghazanfar Pay aims to become the leading digital financial services provider in Afghanistan and the region. The company is committed to financial inclusion, bringing secure, affordable, and innovative electronic payment solutions to individuals, businesses, and communities. As a forward-looking financial technology company, Ghazanfar Pay will play a vital role in driving digital transformation in Afghanistan’s financial sector, promoting trust, transparency, and accessibility for all.

Job Descriptions:

Branch Operations

Lead and supervise the daily operations of all Ghazanfar Pay branches.
Ensure consistent implementation of operational policies and procedures across all branches.
Monitor branch performance and take corrective actions where necessary.
Ensure efficient cash management and operational controls.

Business Development

Develop and implement strategies to increase customer acquisition and transaction volumes.
Support the expansion of Ghazanfar Pay branch network and agent locations.
Identify new business opportunities and partnerships to enhance growth.

Customer Service

Ensure high standards of customer service across all branches.
Monitor customer satisfaction and resolve escalated customer complaints.
Promote a customer-centric culture within the branch network.

Compliance and Risk Management

Ensure all branch operations comply with DAB regulations, AML/CFT requirements, and internal policies.
Coordinate with Compliance, Risk, and Internal Audit departments.
Monitor operational risks and implement effective mitigation measures.
Ensure timely reporting of suspicious transactions and regulatory matters.

Staff Management

Recruit, coach, mentor, and evaluate branch managers and operational staff.
Conduct regular performance reviews.
Identify training needs and support staff development.
Promote teamwork, integrity, and accountability.

Financial Management

Monitor branch budgets and operational expenses.
Ensure branches achieve financial and operational targets.
Analyze branch profitability and recommend improvements.

Reporting

Prepare weekly, monthly, and quarterly operational reports.
Present branch performance, challenges, and recommendations to senior management.
Maintain accurate operational records and management information.

Strategic Planning

Participate in developing operational strategies for Ghazanfar Pay EMI.
Support the launch of new financial products and digital payment services.
Contribute to continuous improvement initiatives across the organization.

Job Requirements:

Qualifications:

Bachelor's degree in Business Administration, Finance, Economics, Banking, or a related field, Master's degree is an advantage.
Minimum of 5–6 years of professional experience in banking, electronic money institutions , or financial services.
At least 3 years in a managerial or branch management role.
Experience in branch operations, digital payments, or mobile financial services is preferred.

Leadership Capabilities:

Provides strategic direction and inspires teams to achieve organisational goals.
Demonstrates strong leadership in managing multi-branch operations.
Makes timely, sound, and evidence-based decisions.
Builds and leads high-performing teams through coaching and mentoring.
Drives operational excellence and continuous improvement.
Manages organizational change effectively and promotes innovation.
Delegates responsibilities appropriately while ensuring accountability.
Resolves conflicts professionally and promotes a collaborative work environment.
Demonstrates sound judgement in handling operational and regulatory issues.
Fosters a culture of integrity, compliance, and customer excellence.

Core Competencies:

Branch Operations Management
Business Development and Growth
Customer Relationship Management
Financial and Budget Management
Risk Management and Internal Controls
Regulatory Compliance (DAB, AML/CFT, KYC)
Strategic Planning and Execution
Performance Management
Problem Solving and Analytical Thinking
Negotiation and Stakeholder Management
Effective Communication and Presentation Skills

Personal Attributes:

High level of integrity and professionalism.
Strong sense of accountability and ownership.
Customer-focused and service-oriented.
Results-driven with a commitment to achieving targets.
Excellent interpersonal and relationship-building skills.
Self-motivated and proactive.
Adaptable and resilient in a dynamic environment.
Strong organizational and time-management skills.
Maintains confidentiality and exercises discretion.
Demonstrates initiative, innovation, and continuous learning.
Able to work effectively under pressure and meet tight deadlines.
Committed to ethical conduct and the values of Ghazanfar Pay EMI.

Submission Guidelines:

Applicants who meet the above requirements are invited to submit their updated Curriculum Vitae (CV) or Resume to sr.recruitment-officer@ghazanfarbank.com. Please ensure that you include the position title and vacancy announcement number in the email subject line. Applications that do not follow this format will not be considered.

Note: Shortlisted candidates will be contacted for further recruitment processes.