Customer Care Agent

Position Title: Customer Care Agent

2025-07-12 Kabul Full Time 926

Job Location:	Kabul
Nationality:	National
Category:	Banking
Employment Type:	Full Time
Salary:	As per company salary scale
Vacancy Number:	VC-LP30
No. Of Jobs:	1
City:	Kabul

Organization:	Laspay
Years of Experience:	Minimum 1 year experience in relevant environment
Contract Duration:	1 year
Gender:	Male/Female
Education:	Minimum of High School Diploma
Close date:	2025-07-12

About Laspay:

Welcome to LasPay! LasPay, a brand of Las Pa Las, is an innovative fintech venture born from a strategic partnership between Moby Group and Quqnoos Investment LLC. We are transforming Afghanistan's financial sector by providing digital and Islamic financial services tailored to the unique needs of its people. Our focus is on making financial services simple and accessible for everyone, from urban professionals to rural communities

Job Descriptions:

Jobe Summary

The Customer Care Agent is responsible for the overall service support channels of Las Pay including Helpline, social media and emails, he/she is also responsible of delivering quality and timely support to all queries of customer, agents, merchants and partners through support channels.

Duties & Responsibilities

Key responsibilities of Customer Care Agent include but are not limited to:

Supervision of Las Pay customer support channels including social media and help line.
Handle customer enquiries including calls, messages, comments and replies on social media pages.
Work closely with the various Las Pay functional teams to deliver accurate and up to date information to individual subscribers, merchants, agents and partners.
Adherence to company all policies, procedures and business ethical conduct.
Any other relevant duties may be assigned by the Line Manager or Head Of Operations from time to time.

Job Requirements:

Qualification:

Education: Minimum of High School Diploma.
Experience: Minimum 1 year experience in relevant environment.
Skills: Strong communication, analytical, and problem-solving abilities.
- Organized, detail-oriented, and adaptable with a positive attitude toward mentorship.
- Ability to efficiently communication in English, Dari and Pashto Languages.
- Computer Knowledge in MS Excel, Word, Power Point.

Submission Guidelines:

Interested and qualified candidates are encouraged to apply. Please clearly state the vacancy title and reference number in the subject line of your email. Ensure your documents (CV and cover letter) are combined into a single PDF file, titled with your full name, and submit them to the following email address before the deadline.