Position Title: Customer Service Representative (CSR)
2025-07-20        Kandahar       Full Time        46
Job Location: Kandahar
Nationality: Afghan
Category: Banking
Employment Type: Full Time
Salary: As Per Organization Salary Range
Vacancy Number: GB/HRD/20
No. Of Jobs: 1
City: Kandahar, Takhar
Organization: Ghazanfar Bank
Years of Experience: 1-2
Contract Duration: permanent
Gender: Female
Education: •Bachelor’s degree in Business Administration, Finance, Banking, Economics, or a related field. •Certification in customer service, banking operations, or financial services (preferred but not mandatory).
Close date: 2025-07-20

About Ghazanfar Bank:

Ghazanfar Bank, a full-fledged licensed commercial Bank, commenced its operations in March 2009. The Share Holders of the Bank belongs to one of the leading business groups of Afghanistan. As a leading business house Ghazanfar Group is involved in various key businesses sectors as a front runner such as import and distribution of Petroleum/Gas and other various important industrial sectors. Ghazanfar Bank started its operation in Kabul, Afghanistan, and is offering key financial services both under conventional and Islamic Banking. The Bank has since opened up its Branches at various key locations such as Mazar Sharif, Hairatan, Nayeb Abad Branch Kunduz, Takhar, Pule- Khumri, Jalalabad, Herat & Kandahar besides opening another eight branches at Kabul in Sarai Shahzada, Shar-e-Naw, Karte Naw, Kote Sangi, Lase Maryam, Karte Char, Kabul International Airport Branch and Wazir Akbar Khan. In due course of time, the Bank intends to expand its Branch Network in Kabul as well as at other key locations of the Country.

Job Descriptions:

Job Description:

  1. Fills up the account opening forms for the customers correctly & neatly.
  2. Enters all the details of the customer in the system to create Customer ID for the customer.
  3. Registers the Scan of customer’s photo and signature in the system.
  4. Prints ID card for the customers.
  5. Checks & Verifies the Client’s Signatures from the System where necessary.
  6. Verifies the available Account Balances.
  7. Do the Posting/ Authorization in the Customer’s Accounts through Oracle system as per authorized limit.
  8. Attends to the Maker/Checker Procedure as required by the Bank.
  9. Opens / Authorizes different types of accounts for the depositor.
  10. Has knowledge of operation procedures & abides by the same.
  11. Explain details of all the facilities like internet/SMS banking/e-statement etc to the customers.
  12. Adopts all security measures as per the policy parameters of the Bank.
  13. Makes Sure that ID/Tazkera are checked and copies obtained where necessary.
  14. Attends to procedures related to cheque prior to clearing it.
  15. Issues cheque books to the customers.
  16. Provides best possible service to the customers.
  17. Authorizes /makes transfer entries in the computer.
  18. Authorizes editing/modifications in the customer Ids or accounts whenever requested by the depositors.
  19. Must be familiar with the Core Banking System and its use while attending to various types of transactions e.g. editing of vouchers, crediting, debiting, transferring and fixing the maturity dates of Fixed/Term Deposit etc.
  20. Must be familiar with transactions of both Islamic as well as Conventional banking.
  21. Reporting problems encountered to superiors immediately.
  22. To ensure that rules & regulations of the Bank, AML/KYC guidelines as well as Audit recommendations by the Internal Audit or DAB or the External Audit are followed in letter & spirit.
  23. To attend to any other matter that may not have been mentioned in this document but is advised by Head of Department

 

Job Requirements:

Educational Qualifications

•Bachelor’s degree in Business Administration, Finance, Banking, Economics, or a related field.

•Certification in customer service, banking operations, or financial services (preferred but not mandatory).

Experience Required

•Fresh graduate or 1 years of experience in customer service, banking operations, or front-line banking roles.

•Experience in handling customer inquiries, resolving complaints, and processing routine banking transactions.

Competencies Required      

•Strong knowledge of banking products, services, and financial regulations.

•Excellent customer service, communication, and active listening skills.

•Ability to handle account inquiries, and basic financial services efficiently.

•Strong problem-solving skills and ability to handle customer concerns effectively.

•Understanding of KYC (Know Your Customer) and AML (Anti-Money Laundering) guidelines.

Personal Attributes

•High level of integrity, professionalism, and confidentiality.

•Friendly, approachable, and customer-focused attitude.

•Ability to multitask and work efficiently in a fast-paced environment.

•Adaptability to changing customer needs and banking trends.

leadership Capabilities

•Ability to build and maintain strong customer relationships.

•Proactive in identifying customer needs and suggesting appropriate banking solutions.

•Commitment to enhancing service quality and customer satisfaction.

•Ability to collaborate with internal teams to streamline processes and improve service delivery.

 

Submission Guidelines:

Submission guidelines

Applicants who meet the above requirements should submit their updated Curriculum vitae (CV)/Resume to (sr.recruitment-officer@ghazanfarbank.com)

Please Mention the position title and vacancy number in the subject of your E-mail otherwise your Email will not be considered. (CSR GB/HRD/20)

Note only shortlisted candidates will be contacted for further recruitment process.

 

 

 

Submission Email:

sr.recruitment-officer@ghazanfarbank.com

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