Job Purpose:
The QoC Supervisor is responsible for strengthening and institutionalizing Quality of Care systems at health facility and provincial levels under the SAFE Project. The role focuses on improving QoC structural readiness, content of care, and outcome quality, ensuring functional HQIP/QoC committees, strengthening clinical mentorship, and contributing to improved SAFE League Table performance.
Key Responsibilities
1. Quality of Care System Strengthening:
• Establish, activate, and sustain HQIP/QoC committees at all supported health facilities.
• Ensure availability of QoC TORs, meeting minutes, action plans, and follow-up records at HF and provincial levels.
• Support health facilities to meet minimum standards (MSS) and QoC structural requirements.
2. Clinical Quality Improvement & Mentorship:
• Conduct regular supportive supervision and clinical mentorship for service providers, with emphasis on:
o MNCH / RMNCH services
o Newborn care and stabilization
o Infection prevention and patient safety
• Identify quality gaps in content of care and develop corrective action plans with HF staff.
• Recognition and motivation of high performing staff
• Promote use of clinical guidelines, SOPs, partographs, and standard case management protocols.
• Implementing (HQIP) and Continuous Quality Improvement (CQI).
3. Quality Monitoring, Review & Follow-up:
• Facilitate case review meetings, including maternal, neonatal, and morbidity case discussions.
• Support implementation and documentation of PIP (Performance Improvement Plan) actions related to quality findings.
• Verify closure of QoC findings during follow-up visits and document progress.
4. Data Use for Quality Improvement:
• Collaborate with HMIS and HIVA teams to:
o Use routine data to identify quality gaps
o Validate service quality against reported performance
• Support MNDSR, ensuring documentation, review meetings, and action follow-up.
• Contribute to data verification during supervision visits (consistency and accuracy checks).
5. Capacity Building:
• Support planning and delivery of quality-focused trainings and refresher sessions.
• Ensure post-training follow-up supervision is conducted.
• Mentor HF staff on quality documentation and continuous quality improvement (CQI) practices.
6. Coordination & Reporting:
• Coordinate closely with:
o RMNCH / HIVA supervisors
o HMIS / M&E team
o Logistics and ESHS teams for facility readiness
• Prepare monthly QoC supervision and progress reports.
• Participate in provincial and bi-weekly management coordination meetings.
• Measurable improvement in SAFE League Table QoC scores
