Position Title: Receptionist
2026-04-08        Kabul       Full Time        1632
Job Location: Kabul
Nationality: Afghan
Category: Health Care
Employment Type: Full Time
Salary: As per FMIC policy
Vacancy Number: 1
No. Of Jobs: 1
City: Kabul
Organization: French Medical Institute for Mothers and Children
Years of Experience: Not essential
Contract Duration: Open-ended
Gender: Male/Female
Education: 12th Class graduated, Bachelor Degree is preferred.
Close date: 2026-04-08

About French Medical Institute for Mothers and Children:

Since 2006, the French Medical Institute for Mothers and Children (FMIC) in Kabul, Afghanistan, has served patients from all 34 provinces. Operated through a public-private partnership among the Governments of Afghanistan and France, La Chaine de L’Espoir, and the Aga Khan Development Network (AKDN), with management by the Aga Khan University, FMIC delivers world-class medical services and drives healthcare innovation in the region.

FMIC provides specialized consultations, advanced diagnostics (CT, MRI, radiology), surgeries, a 24/7 pharmacy, and state-of-the-art laboratory testing. It has recorded over 2.3 million patient visits and consultations, conducted 6.8 million laboratory tests, and performed 59,000 surgeries, including more than 5,700 paediatric and adult cardiac procedures. As Afghanistan’s first ISO and SafeCare-certified hospital (recertified in 2024), FMIC has pioneered open-heart surgery, advanced diagnostics, and telemedicine, earning the IHF Award in 2021.

With a 176-bed capacity and a highly skilled Afghan medical team, FMIC is committed to advancing healthcare excellence. Through its Patient Welfare Support Programme, it has provided over $57.6 million in subsidized or free care, ensuring equitable access to high-quality treatment for vulnerable populations. 

Job Descriptions:
  1. Regular Responsibilities
  1. Communication:
  • Answer phone calls promptly at reception and response appropriately and deliver messages as required.
  • Attend patient concerns promptly and inform the nurse in order to facilitate quick response to patients.
  • Demonstrate efficiency in skills while giving rush calls.
  • Communicate messages promptly and accurately to concerned physicians/nurses in order to help in the maintenance of smooth organization of patient care.
  • Utilize communication devices e.g. telephone correctly and ensure that these are used for official purposes only.
  • Notify physician and team leader/HN of all admissions.
  • Coordinate with cleaners for maintenance of cleanliness in the unit.
  • Notify any unusual observations in the unit to head nurse /team leader, safety and security department.
  •  
  1. Documentation:
  • Update daily census statistics of patients transfer in/ out, admissions and discharges in computer to liaise with admission office.
  • File accurately all diagnostic reports in patients’ files chronologically, in order to maintain the file update.
  • Maintain and update records of admission, discharges and transfers in log for ready access.
  • Maintain and update deaths and forward to medical records immediately.
  • Document all appointments given to discharged patients in the system. 

 

  1. Nursing Station Management:
  • Keep nursing counter area neat and tidy.
  • Control crowds and maintain noise free nursing stations.
  • Ensure availability of all forms/ slips at the nursing station to be used by nurses and physicians.
  • Take feedback from supervisors and work to improve on the identified areas.

 

  1. Operational Management:
  • Maintain predetermined levels of stationery and replenish stock as required.
  • Provide general administrative and clerical support.
  • Coordinate with the admission department regarding referral/transfer arrangements of patients as per requirement.
  • Notify PBSD, admission office, pharmacy, food services and housekeeping Departments about patient discharges and or, transfers within or outside the unit for necessary arrangements to be made.
  • Provide appropriate directions to patients and visitors while answering their queries.
  • Receive newly admitted patients and notify concerned nurses to escort the patient to his/her room fulfilling required formalities.
  • Prepare bed label with patient's name and MR number and place at head of the bed for identification for every newly admitted patient.
  • Maintain and update online charging of defined unit-based items such as ECG and oxygen on computer and ensure its charging.
  • Coordinate with outpatient receptionist for appointment promptly at the time of patient discharge.
  • Enter charges for specific procedures on a computer or in special procedure slip if required.
  • Assemble and maintain patient charts as per given standards for concerned physicians/supervisors at the time of patient admission and disassemble them on discharge of patients and place it in the file.
  • Place stickers on red files to ensure labeling as infectious patients.
  • Maintain accessibility at the counter all the time.
  • Inform patients regarding patient visiting policy and food policy at the time of patient’s admission.
  • Keep patients’ files or charts neat, clean and replenished at all times for the supervisor’s/physician’s reference.
  • Handle patients’ complaints and provide follow-up to the team leader or head nurse.
  • Obtain updated contact number of patients.
  • Demonstrate knowledge about unit disaster and emergency plan.
  • Adhere to the infection control practices in accordance with FMIC policies, procedures and protocols.
  • Demonstrate positive and supportive attitude towards supervisors and seniors’/team leaders.
  • Take initiatives towards his/her responsibilities.
  • Work in a team environment; contribute ideas and solutions to resolve problems that will improve teamwork within the department.
  • In the absence of porter, especially on night duty resumes the duty of porter as assigned by the supervisor.
  • Maintain logbooks as assigned
  • Maintain the inventory of the unit whenever assigned.
  • Must be regular and punctual at work with > 96% attendance.
  • Keeps oneself well-groomed and maintains the uniform code at all times.
  • Participates in professional activities
  • Accepts the management decision to work in any of the areas when transferred or assigned as per institution’s need.
  • Accepts hospitals’ policy in complying with the area specific uniform.
  • Able to discharge duties on public holidays and off days; and perform long duty hours and shift duties including night shift as per need.
  • Be accessible through phone during off-days and leave-days; and discharge duty in case of emergency when called.
  • Performs any other related task as assigned by supervisor.

 

  1. Periodic Responsibilities
  • Participate in unit meetings and educational programs as required.
  • Offer duty in emergency cases. 
  • Document and report incidents to the supervisor.
  • Participate in departmental preparation activities for JCIA and ISO audits.
  • Participate in quality circles and quality projects whenever assigned by supervisor.

 

Any other factors:

  • Stay long duty hours in emergencies.
  • Compliance with IC standards and policies to prevent the exposure of infection.
  • Utilizer appropriate body mechanics while performing tasks.
  • Use appropriate resources to protect him/herself from the radiation wherever applicable.
  • Follow guidelines to protect him/herself from all the hazards related to his/her area of assignment.
Job Requirements:

Qualification and Education:

Academic & professional qualifications

  • 12th Class graduated, Bachelor Degree is preferred.
  •  Certification in: Job relevant courses such as service excellence, telephone courtesy etc.

 

Work experience:

  • Not essential
Submission Guidelines:

Dear applicant,

To apply for this vacancy, please use the following link:

https://docs.google.com/forms/d/1KkyT4YivYM7zvyCAIrtHiRAOMpcrg33BSbVz35fUXt8/edit

If the link above does not work by clicking on it, please copy and paste it in the browser address bar.  

Make sure to press submit at the end of the application.  

Please note:  

You are allowed to apply only before the closing date.

Before submitting your resume, make sure that it has specific details about your qualifications and experience, including the dates.

Only short-listed candidates whose applications respond to the criteria will be contacted.

If you are not invited for a written test or interview within a four-week period of time, please consider that your application was not considered for this vacancy.

Validated copies of academic certificates/diplomas will be requested only if you are selected.

 

Best regards,

FMIC HR Team

Submission Email:

https://docs.google.com/forms/d/1KkyT4YivYM7zvyCAIrtHiRAOMpcrg33BSbVz35fUXt8/edit

Apply  

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