PURPOSE
The Quality Assurance & Training Officer is part of a team working under the leadership of the Clinical Lead and reporting to the Deputy Clinical Lead. This role reports to the Senior Quality and Training Officer and together they work with managers and team members across Afghanistan and in close association with the Operations teams to provide Quality Assurance and Training for all the clinical and health work undertaken in MSI’s name in Afghanistan. Their work is key to maintaining standards and trust in MSIA’s work nationally.
Key Objectives for this role: Across their area of coverage there is at least one model site across all channels and more than 95% of providers are level one in each service they provide. Clinical and product related incidents have been reported from their designated sites across all channel and action plans developed for various purposes are followed and evidence of completion is in place.
QUALITY ASSESSMENT AND IMPROVEMENT MANAGEMENT/PLANNING
Provide accurate assessment against MSI standard checklist and
coordinate and deliver quality improvement initiatives, according
to the agreed team plan,. Specifically
· Assist in developing solutions to quality issues.
· Coordinate and deliver training needs with relevant personnel.
· Coordinate MAT meetings and develop action plans based on
minutes for clinic implementation.
· Provide advice and guidance on documentation, interpreting
QA procedures, and MSIA regulations
QUALITY ASSURANCE SUPPORT
The QAO is key to the tracking and response to clinical incidents,
through the following specific sets of actions
· Maintain the incident management database by inputting
information and generating reports on response actions taken
· Track and report incidents based on MSIA standards and
emergent themes
· Establish annual/monthly quality targets with clinics
· Conduct annual internal audit of sites and improve clinical governance and service provisions as per MSI standards. · Ensure the availability of quality medical supplies and equipment at clinics
TRAINING & CAPACITY DEVELOPMENT
Provide excellent training where participants gain knowledge skills
and attitude that reduces clinical risks. This work includes:
· Plan and deliver effective clinical training in accordance with
MSIA standards.
· Assist in cascading training from MSI headquarters to
provincial and stakeholder levels.
· Mentor other staff on quality development approaches and
practices.
· Provide updates on new/changed regulations and standards to
clinical staff.
· Support the delivery of training by contracted staff in
public/private sites