About Organization

Da Atal Baria is a leading private call center headquartered in Kabul, Afghanistan, specializing in providing high-quality inbound and outbound communication services to international and domestic clients. Our mission is to bridge the communication gap between service providers and customers through professionalism, precision, and efficiency.

Since our establishment, we have built a reputation for reliability, rapid response, and superior customer experience. We operate in a fast-paced, English-speaking environment and are committed to hiring and developing skilled individuals who are eager to grow and contribute to the success of our organization.

At Da Atal Baria, we value teamwork, integrity, and accountability. Our team is the heart of our company, and we aim to empower each employee with the tools and training they need to succeed.

Job Description

Da Atal Baria, a professionally operated call center based in Kabul, Afghanistan, is seeking dynamic and customer-focused individuals to join our team as Call Center Agents. As a growing communication service provider, we deliver high-standard inbound and outbound call services to a range of national and international clients across multiple sectors.

This position offers a unique opportunity for individuals who are passionate about communication, customer care, and personal growth in a modern office environment. Our team is composed of energetic professionals committed to excellence, teamwork, and high-quality service delivery.

Position Overview

The Call Center Agent will serve as the first point of contact for customers, handling a variety of inquiries and service-related tasks via telephone. The successful candidate will demonstrate professionalism, empathy, attention to detail, and a strong sense of responsibility. You will be trained to handle high-volume calls efficiently while maintaining the highest standards of customer satisfaction.

Important Note: Fluency in English (100%) is mandatory for this role, as all customer communication—both verbal and written—is conducted in English. Our office environment is also fully English-speaking.

🔹 This is a night shift position. 

Key Duties and Responsibilities

• Handle inbound and outbound calls in a courteous, timely, and professional manner

• Provide accurate information to customers and resolve general inquiries or issues

• Document customer interactions and input relevant data into the system

• Escalate complex issues to supervisors or relevant departments when needed

• Adhere to all communication protocols, scripts, and call quality standards

• Maintain confidentiality and integrity in handling sensitive customer information

• Collaborate with colleagues and team leaders to improve service quality

• Meet daily and monthly performance goals as set by management

Why Join Da Atal Baria?

• Competitive monthly salary with performance-based bonuses

• Professional and English-speaking work environment with modern facilities

• Ongoing training, coaching, and personal development opportunities

• Strong organizational culture based on professionalism, respect, and accountability

Please Note: Due to the nature of the position and operational setup, this role is currently open to male candidates only. We appreciate the interest of all applicants and thank you for your understanding.

Job Requirements

• Must be male (due to internal operational structure – female hiring is not available for this position at this time)

• Must have 100% fluency in English (spoken and written), as all customer interactions are in English

• Minimum high school diploma required; university degree preferred

• Minimum 1 year of experience in a call center or customer service environment is an advantage

• Excellent communication and interpersonal skills

• Ability to work under pressure and handle high call volumes

• Strong problem-solving and active listening abilities

• Basic computer skills (MS Word, Excel, Email, CRM tools)

• Ability to work independently and as part of a team

• Must be punctual, reliable, and professional in behavior and appearance

• Must be based in Kabul or able to work from our Kabul office location

Submission Guideline

Interested and qualified applicants must submit the following:

• An updated CV

• A brief cover letter clearly outlining their qualifications and interest in the position

• A short video (1–2 minutes) introducing themselves in English, explaining why they are a good fit for this role

📧 Please send your complete application to: Hrmegaelc@gmail.com
Subject Line: Call Center Agent – ACBAR

🔹 Note: The video introduction is required and is a key part of our evaluation process. Applications without a video will not be considered. You may record the video on your phone and attach it to your email or upload it to Google Drive and share the link.

Only complete applications submitted with the correct subject line will be reviewed. Late or incomplete submissions will not be considered.

Only shortlisted candidates will be contacted for interviews.