· Tracking of IT equipment and assigning equipment to employees following the proper chain of command with the appropriate approvals and handover documentation
· Knowledge of security infrastructure, including anti-virus & firewalls.
· Knowledge of office 365
· Assist with network and security management
· Assist with data storage architecture
· Provide user lever technical support for end-users, computers, printers, etc.
· Monitor printers, copiers, and fax machines to make sure they are working properly and getting regular maintenance.
· Ability to troubleshoot common hardware/software issues
· Ability to meet deadlines and adjust to changing priorities
· Ask questions and get information in order to diagnose computer problems and discern what level of support is needed when a problem is presented
· Assist IT Manager in providing IT-related support to all staff with a friendly and customer service-driven attitude
· Check and load papers on the printers in each office daily
· Troubleshooting experience with Microsoft Windows and Office.
· Understanding of PC hardware setup and configuration.
· Knowledge of networking concepts and technologies.
· Self-motivated to seek out answers, generates ideas, and develop new skills.
· SQL Server installation and configuration.
· Responsible for all above mentioned in Project’s field offices
· Manage, control, and secure all software.
· Check systems to optimize performance and initiate recovery action after system failures.
· Create and maintain an effective inventory of IT and communication equipment.
· Provide assistance in procurement and evaluation of IT technical equipment as needed
· Advise in the procurement process and assist with IT Inventory
· Service the printers on daily basis.
· Flexible regarding working hours and travel to provincial branches.
· Be able to cope with the stress and meet deadlines.
· CCTV installation and configuration.
any other task assigned by supervisor.