Consortium MEL Tech Officer-CCA

2026-07-11 Kabul Full Time 31

Job Location:	Kabul
Nationality:	National
Category:	Program
Employment Type:	Full Time
Salary:	MCA Salary Scale
Vacancy Number:	CONSO006853
No. Of Jobs:	1
City:	Kabul

Organization:	Mercy Corps Afghanistan
Years of Experience:	Minimum 3 years of relevant experience in MEL technology, information management, accountability systems, or humanitarian data management
Contract Duration:	11 Months
Gender:	Male/Female
Education:	Bachelor’s degree in Information Technology, Computer Science, Statistics, Information Management, Social Sciences, or related field.
Close date:	2026-07-11

About Mercy Corps Afghanistan:

About Mercy Corps:

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster and hardship, in more than 40 countries around the world, we collaborate to put bold solutions into action, helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Enhancing resilience is at the heart of what Mercy Corps does and how we work. Resilience means that people and systems can protect and improve wellbeing in the face of shocks and stresses. Mercy Corps strengthens sources of resilience to enhance the capacities of people, markets, and institutions to handle shocks, reduce risk, build more equitable and responsive systems, and improve well-being. Through our programs, partnerships, and influence, we support communities to cope, adapt, and ultimately thrive.

Since 1986, Mercy Corps Afghanistan has supported communities to recover and build resilience to future shocks and promote sustainable change by supporting community-led and market-driven initiatives, with a focus on the most marginalized. Our objectives include meeting immediate food and nutrition needs through cash, voucher, and WASH assistance, strengthening capacities for crisis preparedness and response, and in so doing, contribute to resilience through inclusive, climate-smart water systems, enhanced livelihoods opportunities, food security, and social cohesion.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis. As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

Job Descriptions:

The MEL Tech Officer is responsible for supporting digital data systems, mobile data collection platforms, beneficiary databases, accountability mechanisms, and community feedback management for the CCA program.

The position will support setup and maintenance of CommCare-based data collection systems, PowerBI dashboards, referral tracking systems, complaint and feedback databases, dashboards, and reporting tools while ensuring compliance with data protection and accountability standards.

The position reports to the Consortium MEAL Manager.

Job Requirements:

Essential Job Responsibilities

SAFEGUARDING RESPONSIBILITIES

· Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work

· Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members

· Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

MEL Technology and Information Management

· Develop, maintain, and troubleshoot digital data collection tools using CommCare for CCA,

· Support deployment of digital tools for vulnerability assessments, PDMs, RNAs, monitoring visits, referral tracking, and accountability activities.

· Maintain beneficiary databases, monitoring trackers, referral databases, and feedback management systems.

· Conduct regular data quality checks, consistency checks, deduplication, and database cleaning.

· Support data synchronization, backup, storage, and secure archiving procedures.

· Generate routine data summaries, dashboards, and visualization products for internal reporting and decision-making through PowerBI.

· Support integration and harmonization of consortium data systems where applicable.

· Assist in management of service mapping and referral databases.

· Ensure all information systems comply with Mercy Corps and donor data protection requirements.

· Support troubleshooting for mobile devices, tablets, and field data collection applications.

· Ensure compliance with PM@MC minimum standards and Mercy Corps MEL policies.

COMMUNITY ACCOUNTABILITY RESPONSE MECHANISM (CARM)

· Support implementation of Community Accountability and Reporting Mechanisms (CARM) across target locations.

· Monitor accessibility, confidentiality, inclusiveness, and effectiveness of feedback channels.

· Track, document, and follow up on complaints, feedback, referrals, and response timelines.

· Support analysis of community feedback trends to inform program adaptation.

· Ensure feedback loops are closed appropriately with communities and stakeholders.

· Promote safe, inclusive, and protection-sensitive engagement with affected populations.

Data Protection and Compliance

· Ensure secure handling and storage of personally identifiable information (PII).

· Support implementation of GDPR-compliant data protection practices and consent procedures.

· Maintain password-protected systems and role-based access controls.

· Support data confidentiality and safe information-sharing procedures across departments and consortium partners.

Capacity Building and Technical Support

· Train consortium staff and enumerators on mobile data collection tools, CARM systems, and data quality standards.

· Provide technical support to partner field teams during assessments, distributions, monitoring, and emergency responses.

· Develop simple user guides and SOPs for digital systems and accountability tools.

· Support continuous improvement of MEL technology systems and accountability processes.

Coordination and Reporting

· Coordinate closely with MEL, Program, IT, Operations, and consortium focal points.

· Support preparation of internal reports, dashboards, and donor reporting inputs.

· Escalate critical accountability concerns and sensitive complaints through appropriate safeguarding channels.

· Support learning and adaptive management processes through data analysis and accountability insights.

Security

· Ensure compliance with Mercy Corps security policies and procedures.

· Conduct field activities in accordance with operational security protocols.

· Immediately report security incidents or operational concerns through appropriate channels.

Organizational Learning

· As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

· Mercy Corps team members are expected to support all efforts toward accountability, specifically
to our program participants and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

· Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Knowledge and Experience

· Bachelor’s degree in Information Technology, Computer Science, Statistics, Information Management, Social Sciences, or related field.

· Minimum 3 years of relevant experience in MEL technology, information management, accountability systems, or humanitarian data management.

· Strong experience with CommCare preferred,

· Strong experience in Excel, and database management systems.

· Experience managing community feedback and accountability systems preferred.

· Knowledge of humanitarian cash programming and referral systems is an advantage.

· Strong analytical and troubleshooting skills.

· Experience creating dashboards and data visualization product especially with PowerBI.

· Understanding of data protection, confidentiality, and safeguarding principles.

· Ability to manage multiple priorities in a fast-paced humanitarian environment.

· Strong communication and coordination skills.

· Fluency in English and Dari required; Pashto strongly preferred.

· Willingness and ability to travel regularly to field locations.

Submission Guidelines:

Consent Language:

“Mercy Corps collects your personal data for the purposes of managing Mercy Corps recruitment related activities as well as for organizational planning purposes globally. Consequently, Mercy Corps may use your personal data in relation to the evaluation and selection of applicants including, for example, setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment.

Mercy Corps is an international organization consisting of multiple affiliated companies in various countries. Mercy Corps has international sites and uses resources located throughout the world. Your data may be held on secure platforms globally, including outside . All personal data whether relating to recruitment or employment, is held on a secure platform and system which is subject to regular testing and audit. Unless stated in the job description that the post involves other organizations with which the information will be shared as part of the recruitment process, your personal data will only be shared with third parties where consent is given. Mercy Corps participates in the Inter-Agency Misconduct Disclosure Scheme (the “Scheme”) (www.schr.info/the-misconduct-disclosure-scheme). Accordingly, we request information from a job applicant’s previous employer(s) about any investigations which found that the applicant committed sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents of misconduct under investigation when the applicant left employment. By applying, you confirm your consent to Mercy Corps collecting your prior employment history under the Scheme as part of the application process. Your data will be stored for up to four years.”

By applying for this position, I attest that I have never violated a sexual misconduct, sexual exploitation and abuse, child safeguarding or human trafficking policy and that I have never been disciplined for violating an employer’s code of conduct.”

To apply for this position, please follow the below given link.

Consortium MEL Tech Officer-CCA

The deadline for submission is the close of business on 11-07-2026 applications received after the closing date and without a subject line will not be given consideration so, please make sure you put the vacancy number CONSO006853 MEAL TECH OFFICER on the subject of your email, or your application will be disregarded by the system.

Please note that only shortlisted candidates whose application responds to the above criteria will be contacted for the written test/interview.

Note: Please note that MCA will provide office space and facilities only and is not providing any lodging facilities for its Team Members/Employees in HQ and field offices and it is the employee’s responsibility to arrange the lodgings for themselves if they work in a field office other than their home province.

Females are highly encouraged to apply for the MCA Open positions.

Note: This Position is Contingent upon Doner approval

Submission Email:

https://recruiting2.ultipro.com/MER1024MERCY/JobBoard/41c8a52c-7b72-4d86-83f0-e39fa33d0506/Opportunity/OpportunityDetail?opportunityId=a79ff6c4-d0fc-480b-b647-5709b598ec69

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