About Westgate Business and Education Consultancy

Westgate is a trusted and dynamic consultancy firm with over 10 years of proven experience in the fields of business development and international education. Operating on a global scale, Westgate has built a strong reputation for delivering high-quality, client-focused solutions that drive success across borders. Whether supporting companies with strategic business growth or guiding students through international admission processes, Westgate remains committed to excellence, innovation, and long-term impact. With a team of experienced consultants and a broad network of international partners, Westgate continues to empower individuals and organizations to achieve their goals confidently and efficiently.

🔗 Learn more: https://wstgate.com/

Job Vacancy: Call Center Officer – Breakdown Recovery

Location: Shahr-e-Naw, Kabul, Afghanistan
Company: Westgate Solutions
Website: https://wstgate.com
Employment Type: Full-Time
Start Date: As Soon As Possible

📝 Job Description:

Westgate Solutions is seeking a responsible and motivated Call Center Officer to join our Breakdown Recovery Support Team. The successful candidate will be responsible for handling emergency calls from drivers, coordinating recovery assistance, and ensuring fast and professional support to customers experiencing vehicle breakdowns.

The ideal candidate should have strong communication skills, the ability to stay calm under pressure, and excellent organizational abilities to manage multiple calls and service requests efficiently.

💼 Key Responsibilities:

• Answer and manage incoming calls from drivers experiencing vehicle breakdowns
• Provide immediate assistance and gather essential information about the vehicle and location
• Coordinate with recovery teams and technicians to dispatch roadside assistance
• Maintain accurate records of calls, incidents, and recovery requests in the system
• Follow up with customers to ensure their issue has been resolved
• Communicate clearly with internal teams to ensure quick and efficient recovery service

🎓 Qualifications & Skills Required:

• Bachelor’s degree in Business Administration, Management, or a related field (preferred)
• Strong communication and interpersonal skills
• Excellent English proficiency (spoken and written)
• Ability to work under pressure and handle emergency situations calmly
• Good computer and record-keeping skills
• Previous experience in call center, customer service, or support roles will be an advantage

🎁 What We Offer:

• Competitive salary based on skills and experience
• Opportunity to work in a professional and dynamic environment
• Training and development opportunities
• Career growth within the customer service and operations team

📩 How to Apply:

Please send your CV to: westgatesolution1@gmail.com

📱 WhatsApp for inquiries: +93 745 686 848
🌐 Company Website: https://wstgate.com

📅 Application Deadline: As Soon As Possible

🎓 Qualifications & Skills Required:

• Bachelor’s or Master’s degree in Business, or related field

• Proficient in English (spoken and written)

• Strong skills in Graphic Design (Photoshop, Canva, Illustrator, etc.)

• customer service experience is preferred

• Strong multitasking and time management skills

• Must be based in Kabul, preferably 

How to Apply:

Send your CV and samples of your graphic/web work to the appropriate email:

• 📧westgatesolution1@gmail.com