• Formulate and implement a Revenue Assurance strategy ensuring that all revenues due from customers and 3rd parties are accurately Captured, Recognized, Billed and Accounted for throughout
• Ensure that adequate change management procedures are performed from Switch to Billing Elements
• Undertake platform integrity assurance to identify all problems in the activation chain, enabling the subsequent correction and prevention of the causes
• Make leakage and losses visible so they can be consequently controlled
• Lead efforts to develop policies and procedures that streamline revenue assurance processes
• Reduce bad debt and make sure account receivables are received in time
• Ensure preparation of financial statement disclosures relating to revenue, including summarizing and communicating revenue recognition data and account receivables
• Analyze revenue cycle including review of corporate accounts receivable and definition of requirements for billing system
• Formulate and implement the Fraud Management strategy underlining
• Manage internal and external fraud incident (detection, investigation, analysis, recovery, prevention and reporting
• Devise and develop fraud policies, procedures, work instructions and processes.
• Assess all risk impacts and implement effective controls into new and existing products, promotions and services
• Establish internal Fraud Management and Risk policies as well as rules for business units
• Identify and assess financial risks, e.g. bad debt, fraud, revenue leakages
• Define rules for the payments to be received on account of billing and other collections with proper planning and control in order to ensure smooth and accurate collection from customers.
• Monitor and ensure customer billing complaints and disputes are properly addressed and timely resolved.
• Manages adjustments and ensure the issuance of clearance certificates; ensures that credit checks/investigations are carried out for all new line applications.
• Monitor and ensure continuous follow-up of overdue accounts to maximize collection and ensure prompt settlement of overdue account cases.
• Responsible for the creation and implementation of the “Credit and Collection Policy” for different customer segments.
• Ensure application of the customer's credit application and document vetting procedures as per approved credit Policy.
• Oversees and monitors the credit and collection function as well as develops and implements an internal control system to ensure prompt recovery and settlement of customer’s outstanding accounts.
• Design and develop the Fraud Management strategy for EA.
