Main Duties and Responsibilities:
The Social Mobilizer will operate under the direct supervision of the Project Manager, based in the district, and will engage with targeted communities within the project area. Additionally, they will be responsible for generating monthly, quarterly, semi-annual, annual, and project reports regarding capacity-building activities.
Social Mobilization:
A. Community Engagement:
- Organize community meetings, focus group discussions, and participatory activities to promote Social Behavior Change (SBC) initiatives.
- Build and maintain relationships with community leaders, stakeholders, and members to foster trust and collaboration.
- Conduct orientation or training sessions for stakeholders on key SBC and Accountability to Affected Populations (AAP) packages.
- Facilitate follow-up meetings with influential community members and networks.
- Lead community engagement sessions with households regarding life-saving behaviors and healthy practices related to health, nutrition, WASH (Water, Sanitation, and Hygiene), education, and child protection.
- Monitor, collect, and share rumors within the community.
- Provide information about the availability and use of services to community members.
- Inform communities about the mechanisms and channels available for providing feedback on services.
- Involve community structures and key influencers in gathering and responding to community feedback.
B. Program Implementation:
- Execute SBC strategies and activities in accordance with the project plan.
- Distribute educational materials and facilitate community-based training sessions.
- Monitor and report on the progress of SBC activities.
- Conduct orientation or training sessions for stakeholders on key SBC and AAP packages.
C. Advocacy:
- Advocate for positive social and behavioral changes within the community.
- Address barriers to behavior change through targeted interventions.
- Raise awareness and engage community structures in communication activities during disease outbreaks and health emergencies, as well as national and international campaigns.
D. Community Feedback Centers (CFC) Management:
A. Feedback Collection:
- Establish and maintain Community Feedback Centers in strategic locations.
- Collect feedback and complaints from community members through various channels.
- Provide information about the availability and use of services to communities.
- Inform communities about available mechanisms for providing feedback on services.
- Engage community structures and key influencers in gathering and responding to community feedback.
B. Data Management:
- Enter feedback and complaints into the Management Information System (MIS) accurately and promptly.
- Ensure all data is managed confidentially and in line with organizational policies.
C. Response and Resolution:
- Analyze feedback and categorize issues for action.
- Coordinate with relevant departments to address and resolve complaints.
- Communicate resolutions back to community members promptly.
D. Reporting and Monitoring:
- Prepare regular reports on the feedback and complaints received and their resolution status.
- Identify trends and provide insights to inform program improvements.
- Monitor and supervise SBC interventions to ensure activities are implemented according to the plan.
- Collect daily community feedback and respond accordingly.
- Record feedback details in collection forms.
- Provide essential information on available services to the community.
- Refer feedback to relevant sectors.
- Ensure local coordination and collaboration with key actors such as government authorities and civil society organizations (CSOs).
- Prepare activity reports according to the established format and submit them to the supervisor.
- Identify successful SBC intervention stories, gather testimonies from beneficiaries, and submit them to the supervisor for documentation.
- Follow up on the distribution of relevant supplies to households.
